Refunds & Cancellations
Product Returns - Your Right to Cancel
Should you wish to cancel your order if you are not satisfied with your product, we operate a 14 day no quibble returns policy in accordance with your rights as a consumer. For us to collect unwanted goods, all products returned MUST BE COMPLETE and contain ALL the original manuals, blank warranty cards, accessories and any other documentation included with the original shipment. The cost of collection, and any costs incurred by Dacombes Of Wimborne for delivery (including our charges for delivery offered free of charge) will be deducted from any refund made to you. If you wish to cancel your order after the goods have been dispatched but before you have taken delivery, you must refuse delivery of the item and the item will be returned and you will be given a full refund less any delivery/collection expenses incurred by Dacombes Of Wimborne. If you receive the delivery you will be liable for the initial delivery costs incurred by Dacombes Of Wimborne and the collection charge for returning the item.
Please note that if goods arrive in this manner damaged, whether by transit or not, will not be accepted for refund. We recommend any returns are fully insured for loss or damage. We accept no responsibility for any returns that are lost in transit.
Unwanted within 14 days of receipt
As a consumer you have the right, under the Distance Selling Regulations (EU) to cancel the contract and receive a refund for your goods if cancelled in writing within 14 days.
If you wish to return any product, we require that you report it to us via email to firstname.lastname@example.org with the subject field stating ‘Unwanted within 14 days'. This must be completed within 14 days of the product being delivered to you. For us to collect unwanted goods, all products returned MUST be complete and contain ALL the original manuals, blank warranty cards, accessories and any other documentation included with the original shipment. We will offer to collect the goods from you at your cost or you can return the goods to us yourself via an insured courier. Should goods be received back to us damaged it will be your responsibility to claim for the damage from the courier and we will not issue a refund.
Damaged in Transit
If any items are damaged in transit, we require that you report it to us via email to email@example.com with the subject field stating ‘Damaged In Transit'. This must be completed within 24 hours as we will need to claim on the damage from our courier.
If the packaging of items are visibly damaged on receipt, then you should sign the couriers delivery note accordingly, goods signed for as received in good condition may not necessarily be eligible for return due to transit damage.
Please ensure you detail on your online Returns & Faults notes how the goods were signed for and whether there was any visible damage to the box when it was delivered.
Items must be ready to be returned with their original packaging complete with all accessories and documentation.
Damaged goods signed for in good condition may not be accepted for return.
We adhere to the RETRA Code Of Practice.